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FREQUENTLY ASKED QUESTIONS

WHEN WILL MY ORDER SHIP?

FOR PRINTS In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

FOR ORIGINALS Shipping times range from 3-9 business days. Depending on the size of the product, it will be shipped via USPS Priority Mail or FedEx Ground. Tracking information will be emailed to you as soon as available. If you prefer a different shipping method, please contact me.

For international orders, a separate shipping invoice will be sent via email and must be paid before the order ships. To get a cost for international shipping please email me with the item you are interested in and a shipping address and I will provide you with a quote.

 

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

As a small business, I unfortunately do not accept returns on prints or originals. All sales are FINAL.

We do our utmost to ensure that your prints or originals are packaged carefully and arrive safely to their new home. If your print or original arrives damaged, please keep all packaging and contact me  with your order number for further instructions.

 

DO YOU DO COMMISSIONS?

YES! I'd love to create something special for you or a loved one! If you see a painting you like and would like it with different dimensions (48"x60" minimum) or a different color palette, I am happy to recreate it for you. I will communicate with you throughout the whole process, enabling you to have a say in what happens next or what changes you'd like me to make! These large canvases will be created and shipped on un-stretched canvas. This means I can ship it rolled in a tube to save hundreds of dollars on shipping. You just need to bring it to your local frame shop to be stretched around a wooden frame.

This process is very case-to-case basis and turn around time varies.

Read more about Commissions and Custom art on the Custom Art Page here.

HOW CAN I KEEP UP WITH YOUR NEW WORK?

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter!

You can also follow me on my social media pages as I am constantly posting about new work!

Instagram: @sharonfeldsteinart

Facebook: SharonFeldsteinArt

What payment methods do you accept?

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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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